Returns Information
What if the model you ordered doesn't fit or you don't like it?

Then you can return it to us free of charge.

As you probably already know, you have an extended right of withdrawal from the purchase of 14 days from receipt of your order for orders in "distance selling business" (web shop, catalogue, telephone....).
Please also inform us about the return within this period.
We are a small & fine specialist shop for Italian designer fashion and usually only have one size of a model in stock.

In your package from us you will always find brief instructions in the event of a "cancellation" of your order.

As soon as your desired model has arrived, you will also receive an e-mail from us about the successful delivery.
A personalized return label for your order is always attached to this message.

This is attached to the return shipment and you can then order the return shipment to us free of charge via DPD.

However, we are always happy to help if you have any further questions or concerns about your order.

The ladies in sales are well informed about our current online orders and will provide you with competent information about your order if you have any questions.
We are available for you by telephone from Monday to Friday from 9.30 a.m. to 6 p.m. and Saturday from 9.30 a.m. to 4 p.m. on +437242.35 7 36 .
Outside of our business hours you can also contact us with your concerns
Email .
We will then process your message on the next working day.

We are a family business that is just as happy to take care of the wishes and concerns of our online customers as we are of our stationary clientele.

So don't hesitate to contact us if you have any questions ;-))
Your family Schernhammer-Strauch & the whole team
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Returns Information